Frequently Asked Questions
- I’m unable to log in with multifactor authentication, what do I do?
- How can I disable Multifactor Authentication on my account?
- How can I keep my WeaveGrid account secure?
- What are Charge Preferences and how do they work?
- I’m having trouble with the WeaveGrid app, what do I do?
- How do I use the WeaveGrid app?
- Does WeaveGrid have an app?
- How does the Charge Sync Plus Program work?
- Why is Indiana Michigan Power providing these programs to its customers?
- I already charge off-peak, how is this different?
- How do I qualify for the bill credits? When can I expect to receive my bill credit?
- Can I enroll in Charge Sync Plus if I live in an apartment building?
- How do I unenroll?
- Is there a deadline for enrolling? When does the program end?
- What are the steps to get enrolled and how long does it take?
- What vehicles and home charging stations are qualified to participate in the Charge Sync Program?
- Which vehicles and home charging stations are eligible for Charge Sync Plus?
- Do I need to have specific charging equipment to participate?
- How does WeaveGrid Charge Sync Plus interact with my home charging station's scheduling settings?
- How does Charge Sync Plus work with my home charging station?
- Will signing up for Automatic Smart Charging affect my rate?
- I charged during off-peak times, why was it not considered ‘smart’?
- What do ‘Smart’ times mean and how is my ‘Smart’ times percentage calculated?
- Can I charge multiple vehicles on one home charging station in Charging?
- Why does my charge sometimes start and stop several times?
- What is Low Battery Protection?
- Why is my car charging immediately rather than during Off-Peak hours?
- Does WeaveGrid preserve my preconditioning settings?
- Can I cancel or change a Charging Schedule if needed?
- How does WeaveGrid Charging interact with any charge settings on my home charging station (e.g. ChargePoint Home, Wallbox)?