Frequently Asked Questions
- I tried to override or cancel my Automatic Smart Charging schedule and ‘Charge Now’, but my car isn't charging. What should I do?
- How does Charge Sync Plus work with my Tesla? How does it interact with my settings?
- Does WeaveGrid account for my solar hours? What is the Rooftop solar charging add-on?
- How do the optional add-on Charge Preferences interact with one another?
- What are Charge Preferences and how do they work?
- How does the Charge Sync Plus Program work?
- I have Low Battery Protection Enabled, will my vehicle still charge during a Peak Demand Event?
- I’m on a residential time-of-use rate. Will Peak Demand Events affect my bill?
- How will I receive a Demand Response Notification?
- What if I don’t want to Participate in a Peak Demand Event? Can I opt-out?
- How do Peak Demand Events work with Charge Sync Plus?
- What is a Peak Demand Event?
- What is Peak Avoidance?
- Can I enroll in Charge Sync Plus if I live in an apartment building?
- Which vehicles and home charging stations are eligible for Charge Sync Plus?
- Do I need to have specific charging equipment to participate?
- How does WeaveGrid Charge Sync Plus interact with my home charging station's scheduling settings?
- How does Charge Sync Plus work with my home charging station?
- Will signing up for Automatic Smart Charging affect my rate?
- I charged during off-peak times, why was it not considered ‘smart’?
- What do ‘Smart’ times mean and how is my ‘Smart’ times percentage calculated?
- Can I charge multiple vehicles on one home charging station in Charging?
- Why does my charge sometimes start and stop several times?
- What is Low Battery Protection?
- Why is my car charging immediately rather than during Off-Peak hours?
- Does WeaveGrid preserve my preconditioning settings?
- Can I cancel or change a Charging Schedule if needed?
- How does WeaveGrid Charging interact with any charge settings on my home charging station (e.g. ChargePoint Home, Wallbox)?
- How does WeaveGrid Charging interact with my Tesla’s charging schedule settings?
- When will Charge Sync Plus begin?